White-Label

White-Label WordPress Support & Maintenance For Agencies

Our white label WordPress support & maintenance plans are designed to help you reduce workload so you can focus on your business!

We’ll help you and your customers with any WordPress task or issue in a timely manner, and ensure your ability to take on additional projects.
We’ll help you and your team with ongoing projects so you scale your business easily.
We’ll take care of the regular website maintenance, security and backups.

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White Label WordPress Support & Maintenance opening

5000+ Happy Customers

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Expand Your Services With FixRunner’s White-label WordPress Support & Maintenance

Perfect for WordPress agencies and freelancers looking to grow without the overhead, our white-label services help you expand your offerings and scale resources while reducing costs. Moreover, with FixRunner, you can access expert support, maintenance, and website optimization—delivered under your brand. Ultimately, our solutions are designed to save you time and money, thereby allowing you to focus on growing your client base, all without the need for additional in-house staff.

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WordPress Experts

This is Why FixRunner is the Best Solution for Your Business

Increase Your Bandwidth

We give your agency a helping hand so you can focus on your core business.

24/7 Availability

You get 24/7 professional WordPress support and maintenance for both you and your customers at a very affordable price.

100% White Label

You get a white-label ticket system for your customers to submit their tickets. Additionally, we can communicate with you and directly with your customers.

Peace Of Mind

We will deal with customers’ requests and emergencies, so no more assignments piling up over the weekend.

More Free Time

Support for you with development projects. Moreover, our team will manage the WordPress side of things leaving you more time to take care of other tasks.

Save Money

You can easily grow your business knowing you have a reliable backup at a reasonable cost and no lengthy contracts.

Benefits

White-label WordPress Maintenance And Support For You And Your Customers.

Our consulting process begins with a thorough assessment of your current IT infrastructure, workflows, and pain points.

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What We Offer You

Professional Help

What we offer you is a helping hand that can support your business with any WordPress task at any time.

24/7 Availability

You can have immediate help available for you and your customers 24/7!

Peace Of Mind

Firstly, we will maintain your customers’ websites, support them with anything they need and help you and your team with any WordPress task.

What Your Customers Will Get

Fast Response

Your customers will get expert 24/7 WordPress support and maintenance.

Regular Maintenance Work

We’ll take care of any issue they encounter; additionally, take daily backups, run security checks, and much more.

White Label Reports

Your customers will also get a detailed biweekly report with your branding.

White-Label

How Does it Work

We offer our services of support and maintenance separately. You can also choose if you want us to communicate only with you and your team or if you want to include communication directly to your customers as well.

Support

White-Label WordPress Support

To begin with, the support plan allows you and your team to submit tickets directly to us. Additionally, we can also create a white-label ticket system where your customers can create tickets. Subsequently, those tickets will be sent to us and we will take care of them. Therefore, there is an extra hand available to you 24/7! In essence, you and your customers will have complete access to our team to solve any problem that may arise.

Maintenance

White-Label WordPress Maintenance

In addition to the support plan, we can also maintain your customers’ websites. Specifically, this means regular updates, backups, uptime monitoring, etc. Therefore, your customer’s site health will be taken care of at all times by us. In essence, this comprehensive approach ensures that not only do we provide support, but also proactively manage the overall well-being of your clients’ websites.

Preview

100% White Label Desk

White Label Email

To get started, all you need to do is set an email for us e.g team@youragency.com and subsequently, we will connect this email to a unique inbox. Following that, we will get all of the tickets associated with your agency there and we will reply back using your company name and signature.

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Tickets Dashboard

You will get full access to everything, so you will be able to track all of the requests and stay updated on progress and customer happiness.

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White Label Reports

Our maintenance plans (optional) include a biweekly report for your customers (view a sample here) with your branding. Specifically, this report will include all the information about maintenance tasks we performed on your customers’ website. As a result, your clients will receive regular, detailed updates on the work being done, thereby enhancing their trust in your services.

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Support

White Label Support Pricing

Support Pricing

$300/month

Small

4 hours support time

Detailed Notes For Every Task

Priority Support

5 Websites

$500/month

Medium

10 hours support time

Everything in Small plan

Unlimited Websites

Email / Zoom *

Advanced Speed Optimization

Call

Custom

Custom

Everything in Medium plan

Unlimited Websites

Full WordPress Website Builds

* Zoom calls are only with the agency, not with individual clients of that agency, and must be scheduled in advance.

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Maintenance

Maintenance Pricing

The maintenance plans are an addition to the support plan. Moreover, with the maintenance service, we take care of the regular updates and health of their sites. However, if you wish to purchase maintenance plans separately, get in touch with us for a quote.

$29/month

Easy

Cloud backups

WordPress Core

Plugin and Theme Updates

Uptime Monitoring

Security Scan

$39/month

Busy

Cloud backups

WordPress Core

Plugin and Theme Updates

Uptime Monitoring

Security Scan

Support For Online Shops

Call

Custom

Cloud backups

WordPress Core

Plugin and Theme Updates

Uptime Monitoring

Security Scan

Support For Online Shops

Speed Optimization

Support for high traffic sites

Multisite

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More Info

Can You Be More Specific On How You Can Help Me?

Well… it is as simple as that – we take away all the technical work you don’t want to deal with. Therefore, all you need to do is send us your request via the ticket system, You will get a white-label ticket system for your customers to submit their tickets. We can communicate with you and directly with your customers.

As for the maintenance tasks (optional), you don’t need to ask for anything, we do it regularly and send you reports with details of the work we did on your website.

Here Are Some Of The Common Things We Do For Our Customers

Implementing landing pages
Add content to the site
Site speed improvement
Bug fixes
Help with all types of builders
Help with WooCommerce
Help with membership site
Help with theme settings
Add features

Fix payment gateway issues
Connecting to 3rd party apps
Website upgrades
Resolving Security issues
Malware cleanups
Adding and configuring plugins
Website design changes
Website migration
CSS Changes

Email setup
Adding tracking and pixels
Database optimization
CSS changes
Detecting hosting issues
DNS setup
MX record settings
Creating child themes

WordPress Maintenance Plans – Tasks We Perform

WordPress core updates
Theme updates
Plugin updates

Daily backups
Security scans
Database cleanups

Uptime monitoring
Fix security issues
Reports

You will get a full report of what we do directly to your inbox. Here is a sample of our report.

Additionally, there are many more services we offer that are not included in this list. Therefore, if you aren’t sure what you need is a part of our services, just contact us, and we will be more than happy to check.

Peace Of Mind

15-Day Satisfaction Guarantee

We are confident that you will like the service, but just to make your decision easier we guarantee that if you are not happy we will refund your money at any time during the first 15 days. In other words, you can try our service risk-free for over two weeks. NO QUESTIONS ASKED.

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Frequently Asked Questions

Got questions about our WordPress maintenance plans? We’ve got answers!

Can I cancel at any time?

First and foremost, we hope that you will be delighted with the service we provide and consequently remain a long-standing customer. However, if you want to cancel, rest assured that you can do so at any time. In other words, while we strive for your long-term satisfaction, we also offer the flexibility to end the service without any complications should you choose to do so.

How quickly will you respond to my support requests?

First and foremost, we pride ourselves on lightning-fast response times. Specifically, in case of urgent issues, we begin working on your website immediately. For less critical matters, non-urgent requests typically receive a response within 5 minutes to one hour, depending on the complexity of the task. However, some tickets may require more time and in such cases, will be resolved within 24 hours maximum.

Can I upgrade or downgrade my WordPress maintenance plan?

We understand that your needs may change over time. In addition, you can easily upgrade or downgrade your plan at any time. To initiate this process, simply contact our support team, and we’ll help you transition to the plan that best fits your current needs.

How to Upgrade or Downgrade Your Plan:

● First, contact Support: To begin, reach out to our support team via email or live chat. Then, provide them with your current plan details and the plan you wish to switch to.

● Next, Seamless Transition: Following that, our team will guide you through the process, thereby ensuring a smooth transition without any disruption to your service.

● Finally, Immediate Effect: As a result, changes to your plan will take effect immediately, which means you can start enjoying the benefits of your new plan right away.

In essence, this flexible approach allows you to adapt your service as your business evolves, ensuring you always have the most suitable plan for your needs.

Do you offer 24/7 support?

Yes, we provide round-the-clock support for all our WordPress care plans. Specifically, while we focus on urgent issues during weekends, nevertheless, we’re always here to ensure your website runs smoothly, day or night. In other words, our commitment to your website’s performance is unwavering, regardless of the time or day of the week.

What if I used all my support plan?

First and foremost, we will always try to do our best for our customers and keep all the work within the monthly fee. However, if we see that your needs will not fit into your plan, in that case, you will be able to buy some extra hours. Additionally, we will let you know in advance and get your approval beforehand. In essence, this approach ensures transparency and moreover, allows you to maintain control over any additional costs.

Can I join only the support plans without getting maintenance plans?

Yes you can! In fact, under our white label WordPress maintenance and support plan, you not only get access to a developer but also one who is available for you 24/7 for WordPress-related tasks. In other words, our service provides you with round-the-clock expert assistance, ensuring that your WordPress needs are met at any time of the day or night, all under your own brand.

How many tickets can I or my customers submit?

You can submit unlimited tickets; however, they should stay within reasonable support time limits of your plan. In other words, while there’s no cap on the number of requests you can make, it’s important to note that the total time spent on these requests should align with your plan’s allocated support hours. This approach ensures fair usage and ultimately allows us to provide efficient service to all our clients.

Can I do only maintenance plans for my customers?

To clarify, the pricing for maintenance is only for customers that have one of our white-label support plans. Therefore, if you’re interested in offering just maintenance to your customers, you’ll need to take a different approach. Specifically, you will need to contact us and get a custom plan tailored to your needs. In essence, this allows us to provide a more flexible solution that’s specifically designed to meet your unique requirements for maintenance-only services.

How do you provide white-label WordPress support?

To get started, all you need to do is to create an email for us (e.g tickets@yourdomain.com). Subsequently, we will connect it to a white label inbox that has your signature and company info. In other words, this simple process allows us to seamlessly integrate our support services with your brand identity. As a result, your customers will experience a consistent, professional interaction that appears to come directly from your company.

Do you offer part/full time developers?

Yes we do. Therefore, to proceed with this service, you will need to schedule a call so that we can learn more about your business needs. Subsequently, we’ll be able to assign the right developer for you. In essence, this personalized approach ensures that not only do you get dedicated development support, but also that the developer assigned is the best fit for your specific requirements.

Do you offer design services?

While we don’t offer design services, nevertheless, we can still assist you with implementation. Specifically, you can send us your design in any format that works for you and subsequently, we will implement it for you on the site. In other words, although we don’t create the designs ourselves, we are more than capable of bringing your vision to life on your website. This approach allows you to maintain creative control while benefiting from our technical expertise.

Why is your offer better than hiring a developer directly?

We have a team that will be available for you 24/7, Therefore, in case you have an emergency, or if you are overloaded with work we will always have someone available to help.

Why should I choose your WordPress maintenance services when there are so many white-label options available?

Our support is available around the clock. Since FixRunner operates as a fully remote company, we have team members based in the US and worldwide, ensuring 24/7 service.

Additionally, we provide access to premium plugins at no extra cost. Websites under our Protect or Perform care plans benefit from tools like iThemes Security Pro, Imagify, and WP Rocket. This is a fantastic value when you consider the pricing of our plans.

Moreover, we have great reviews. With excellent reviews and client testimonials, our work and results speak for themselves. Just Google FixRunner review and see for yourself.

Will I be able to view all my clients’ support tickets?

Absolutely! You and any designated team members will have full access to a dashboard for your white-label inbox. This gives you complete visibility into every interaction we have with your clients when they reach out through your support@youragency.com email. You’ll be able to track each ticket and communication in real-time.

While most of our white-label partners fully trust us to deliver excellent support, having access during the first few weeks is particularly helpful for peace of mind. Additionally, if you ever need to check the work done on a client’s site before reaching out to them, you can quickly log in and review their ticket history.

Testimonials

Client Success Stories:

Real Stories, Real Results with Our White Label Packages

Justin Walthall

★★★★★

Most prompt company I’ve ever dealt with.

Prompt in answering questions and fixing issues. Moreover, their quick problem-resolution and reliable service provide invaluable peace of mind. In fact, it’s like insurance for my website!

Date of experience: March 11, 2024

Doug Weber

★★★★★

Could not be happier

I’ve used FixRunner for two years for my busy local news blog. Indeed, they’re indispensable, resolving almost all issues within an hour, anytime. Furthermore, always gracious and clear, FixRunner is my go-to for any problem.

Date of experience: July 07, 2023

Runar Halonen

★★★★★

Fixrunner has incredibly good service

If you need help with your WordPress site, trust the FixRunner team. I’ve used their Rocket Plan for years. They respond within minutes, 24/7, and solve problems quickly. Highly recommended! Thanks, FixRunner team.

Date of experience: April 20, 2023

Jacqueline Smith

★★★★★

Fixrunner is Superb!

The team at FixRunner is amazing! ! In addition, they go above and beyond with extremely fast response and resolution times. Using them for years has allowed us to focus on our business, not technical issues. Overall, their service is exceptional!

Date of experience: December 08, 2021

Videos

Here are some some video testimonials

In a fast-paced world where information shapes, our daily news service is your informed about the latest developments

Notold-Better.com

Paul V

RiteAdvantage.com

Matt R

TheJewelryVine.com

Cindy H

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Want More Testimonials

FixRunner services are recommended by:

And hundreds of hosting companies, theme creators & plugins creators.

Agencies & Freelancers

White Label WordPress Support for Agencies and Freelancers

At FixRunner, we believe teamwork boosts success. Therefore, our white label WordPress support and maintenance program helps agencies and freelancers grow their services and provide more value to clients. Moreover, partnering with us gives you access to our expert WordPress team, so you can focus on your main business while we handle the technical tasks. From custom development and specialized maintenance to emergency support, we seamlessly integrate with your team to ensure your client projects succeed. Grow your business with FixRunner as your reliable WordPress support partner.

Detailed Service Breakdown – White Label WordPress Support

To begin with, at FixRunner, our comprehensive suite of White Label WordPress Support services is tailored to meet every aspect of your website’s needs. Specifically, our offering includes:

24/7 WordPress Support: First and foremost, round-the-clock assistance for any WordPress issue.
Regular Website Maintenance: Furthermore, proactive updates and maintenance to keep your site running smoothly.
Security Monitoring: Moreover, advanced security measures to protect your site from threats.
Performance Optimization: Additionally, enhancements to ensure your website operates at peak efficiency.
Custom Development: In addition, tailored solutions for unique website features or functionality.
Backup Management: Lastly, regular, reliable backups to safeguard your site’s data.

Consequently, each service is delivered by our team of experienced WordPress professionals, thus ensuring that your website receives expert care and attention. Ultimately, this comprehensive approach includes personalized solutions and a commitment to quality, thereby setting us apart from the competition.

Customization Options for Every Client Need

Firstly, we understand that every client is unique, which is why we offer a range of customization options to meet different needs. Whether it’s specific security measures, performance improvements, or custom development for unique features, our team can deliver. Additionally, we also customize support schedules, communication preferences, and reporting formats to fit seamlessly into your workflow. Share your specific requirements, and we’ll create a tailored solution that perfectly aligns with your business goals.

Why Choose FixRunner: Our Comparative Advantage

To begin with, when you choose FixRunner for WordPress support, you gain key advantages over hiring a full-time developer or other services. Here’s why:

Expert Team vs. Single Developer: First and foremost, access a diverse team with a wide range of skills, rather than relying on one person’s expertise.
Cost-Effectiveness: Moreover, avoid the high costs of hiring, training, and maintaining a full-time employee.
Comprehensive Service: Additionally, we offer a broad range of services, from security monitoring to custom development, surpassing the typical offerings of a single developer.
Scalability and Flexibility: Furthermore, our services grow with your needs, providing the flexibility that’s hard to match with an in-house position.
Rapid Response and Availability: Consequently, benefit from our fast response times, especially for urgent issues, minimizing downtime.
Continuous Learning: In addition, our team stays updated with the latest WordPress trends and technologies, therefore, delivering cutting-edge solutions.
Risk Mitigation: Ultimately, by relying on a team, you avoid the risks of depending on a single person, thus ensuring continuous support.

White Label WordPress Support with Peace Of Mind

FixRunner provides a comprehensive, cost-effective WordPress support solution tailored to the unique needs of agencies and freelancers. Furthermore, with customizable services, fast response times, and scalable options, we are the top choice for WordPress support. By partnering with FixRunner, you’re gaining more than just a service provider—you’re securing a partner dedicated to the success and smooth operation of your digital presence. Therefore, experience peace of mind and growth with FixRunner’s unmatched expertise.

Application

Schedule a Free Consultation

If you need 24/7 expert WordPress maintenance and support as a white-label service, simply fill out the application and we’ll contact you as soon as possible.