WooCommerce Help & Support Service

In our knowledge base below, you’ll find the most common issues and plugins that people are contacting us about for help. Moreover, at any time, you can contact us if you need help. Alternatively, you can follow some of the links below if you want to fix things yourself.

WooCommerce not sending emails

First of all, if you have this problem, don’t worry – you’re not the only one. Although email errors are quite common, they’re also easy to fix. Furthermore, this bug can occur on both sides – either yours or your customer’s. Therefore, find out how you can fix WooCommerce email notifications by yourself. Additionally, if you’re having trouble implementing the solution yourself, feel free to contact FixRunner.

Connecting website to a payment gateway

To start, payment gateways give your customers a secure and easy-to-use payment option when using a credit card to buy something from your website. Notably, WooCommerce supports all of the most popular payment gateways – you can visit their official site to find out which payment option is right for you. In any case, to connect your website to a payment gateway, you’ll need to install plugins. For example, you can read our article that explains how to integrate Stripe in your WooCommerce site. Similarly, the steps are the same for most other payment gateways. Should you get stuck, contact FixRunner and we’ll help!

WooCommerce Speed

Primarily, there are two central reasons why you simply must have a fast-working online store. First, when your potential customers browse your website for products, they will most likely open more than one page for comparison. However, if it takes forever for a page to load, people will get annoyed and are more likely to leave, finding another store that works faster, and you will lose customers. For this reason, WooCommerce performance is very important. Moreover, the second reason is that search engines dislike slow websites too, which will negatively impact the position of your website in the search results. Consequently, that’s why we recommend to speed up your WooCommerce site.

Quick Fixes

To begin with, there are some quick fixes you can utilize to make your website fasrter – install a caching plugin, optimize images, limit comments, etc. Specifically, to see how to do this yourself, check out our article on WordPress Speed. Or, if you don’t have the time for it, contact us at FixRunner and we’ll do it for you.

WooCommerce subscriptions

Generally speaking, the ecommerce business can be unpredictable since you can never know for sure how much money you will make the next month. For this reason, you should implement subscriptions – consequently,that way, you will more or less know what to expect, at least for the products covered by the subscription. Moreover, subscriptions are an excellent promotional tool – you can surprise your regular customers with samples of your newest products every month.

Plans

Additionally, you can set weekly/monthly/yearly subscriptions, with automatic payments; furthermore, you can allow your clients to upgrade or downgrade their plan;  similarly, you can set up various billing schedules that fit your business needs; enable the “try before you buy” option so your customers can see the quality of the services you provide for themselves, before making a long-term commitment. Here is the official WooCommerce subscriptions documentation, and we recommend you check it out to learn more about how the whole thing works. However, if you don’t want to waste time reading guides, feel free to contact FixRunner for a one-time WordPress fix – that way we can set up a WooCommerce subscription system for you.

Shipping settings

First and foremost, if your business revolves around selling physical products, you’ll need to ship them to your customers worldwide. To do that, you’ll need to install a shipping extension of your choice and configure it to your needs. Subsequently, you’ll have to set up geographical shipping zones, add shipping methods, and set rates. Importantly, each of your customers will only be matched with one zone. You can find out how setting up shipping zones works in this WooCommerce guide. And of course, if you need help with something, don’t hesitate to contact us.

The WooCommerce Multilingual Plugin

Online businesses let you sell your products and services to customers worldwide, but to do that, you need to have your ecommerce website available in different languages. Specifically, the WooCommerce Multilingual plugin allows you to translate all your products and product descriptions and the whole checkout process, additionally, but will also give you an option to run your store with multiple currencies. If you don’t know how to set up WooCommerce Multilingual on your own, contact FixRunner. If you do, you can read the article – it will be of great help.

PDF Invoices & Packing Slips

To finalize everything and make your business look professional, it’s a good idea to add an invoice and packing slip extension to your WooCommerce store. That way, an automatic order confirmation will be sent to your customer via email. Moreover, these invoices are fully customizable and available in several languages. If you’re interested in discovering more on your own, you can check out the WooCommerce PDF Invoices & Packing Slips plugin. Nevertheless, remember to contact FixRunner if you get stuck at any point.

Mailchimp for WooCommerce

Without doubt, marketing is an essential aspect of every successful business – in particular, having a high-quality email marketing strategy can benefit your WooCommerce website in many ways. Notably, Mailchimp is the most popular email marketing tool for WordPress. Specifically, it allows you to quickly create targeted campaigns based on the purchase history of your customers, recover abandoned carts, sync Facebook, Instagram, and Google campaigns with your email campaign, and create pop-ups on your website that will let your customers subscribe to your mailing list – and much more. In order to learn more, take a look at the installation instructions for Mailchimp for WooCommerce. Alternatively, if DIY is not your cup of tea, FixRunner can help.

WooCommerce Shortcodes

To simplify matters, shortcodes are small pieces of code used in WordPress (and its plugins) that allow users to execute different operations without having to know too much about coding. Similarly, shortcodes are available for WooCommerce, too, and they can help you implement many useful features to your store fairly quickly. Check out the shortcodes’ WooCommerce documentation, if you want to add shortcodes to your WooCommerce website. And if all this sounds a bit too technical for you, call FixRunner for assistance with your one-time fix.

The Checkout Field Editor Plugin

This great WooCommerce add-on allows you to edit the checkout page of your store. Specifically, you can create new custom fields in all sections (billing, shipping, contact forms), or you can edit existing fields as well, changing the order, enabling/disabling them, etc. Take a look at all the features that the WooCommerce Checkout Field Editorprovides and read how to install it. Ultimately, if you’re too busy to do it yourself, FixRunner can help.